1 . 1 Origin in the Report:
Practical orientation and evaluation of banks performance is a portion of the BBA plan provided by University or college of Dhaka. The recommended topic is " Customer support & Calculating Customer Satisfaction of One BankвЂќ. This kind of report is the requirement of the practical orientation. Bank can be described as service focused organization. And so the practical positioning has been produced an integral part of the BBA level requirement. In this regard I attended One Lender Limited to take a practical direct exposure of the actions of bank financial institution kind.
1 . a couple of Objectives in the Report:
With out objective any kind of mission are not successful. The goal of the study can be spelled out the following: вЂў To assemble practical experience being a complete organization personnel in real professional life.
вЂў To fulfill the needs of BBA degree.
вЂў To know the many deposit companies investment plans of OBL.
вЂў To know how to deal with client and standard banking practices.
вЂў To highlight the problems of customer services and necessary recommendations to overcome the issues.
1 . several Scope of the Study:
вЂў To gain the practical know-how by doing such type of study works.
вЂў To build a specialist career in the field of business supervision.
вЂў To determine financial answer.
вЂў To enable better economical decision making to get future and ability to forecast the various weakness and capability of the business.
1 . 5 Methodology from the Report:
The methodology from the report includes direct declaration, oral connection with the employees of all departments of Motijheel Branch, learning files, circulars etc and practical experience. This report is simply qualitative in nature. But the report comes with both quantitative as well as qualitative data.
1 . 5 Causes of Data:
This report contains both major and second data. The theoretical advancement the record has done collecting information via various publications. Primary data are gathered from the individual officers of numerous desk and files analyze. The second Sources are-
вЂў Annual Report of 1 Bank Ltd. of 2007 & 2008.
вЂў Regular publication of Bangladesh Financial institution
вЂў Several Publication relating to various actions of Commercial Traditional bank.
вЂў 1 Bank Limited, Brochures, Booklets and Functional Manual
вЂў Web site of OBL.
1 ) 6 Data Analysis:
The primary and extra data will be edited first. These info were analyzed and prepared by several established methods and record tools. After i prepared the report My spouse and i discussed together with the respective personals.
1 . six Limitations with the Report:
Every little thing has its limitations. Each of our report can be not as well out of weakness. For some certain causes, we could not effort to conduct each of our report correctly. We have considered as the following triggers are the restrictions of the examine.
вЂў The time has been the time hath been limited to an efficient research.
вЂў Learning overall activities and performance of a financial institution within forty five days is really difficult.
вЂў Bank has its own policy because of not disclosing a few data and information pertaining to obvious factors that could be a lot essential.
вЂў Employees are incredibly much active with their regular activities and may not offer enough time for people.
вЂў Bank secrecy posed a problem since discloser of some information has been restricted. вЂў The officials at the client services are extremely much busy with their actions. They are interested to help me but have almost no time to do that. The shoppers of the traditional bank are also looked like there was busy.
1 . 8 Movement chart of report preparing & Submitting:
ONE Financial institution Ltd. is sponsored by a group of famous and dynamic Bangladeshi industrialists, business folks and a highly qualified professionals like medical practitioners, researchers and chartered accountants.
1 Bank Limited was included in May, 99 With the Deliberar of Joint Stock Companies under the Corporations...